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  ACE Training Courses


Title: Cash Collection & Assertive Techniques

 
Course Code:
ACE0014
 
Accreditation:
Certificate of Attendance
 
Details:

CREDIT CONTROL

       Establishing credit control procedures for your business

       Setting ground rules, e.g. credit limits

       Monitoring

       Follow-up

       How to minimize bad debts

       Aging debtors, debtor days, prioritizing

 

CASH COLLECTION

       Techniques debt collection by telephone, letter, e-mail

       Using debt collection agencies

       Legal route explained

  • Persuading and influencing
  • Practice debt collection, asking for money in an effective manner

 

ASSERTIVENESS

       What is assertiveness?

       Understanding and becoming aware of your own communication style

       Dealing with different types of behaviour - assertive, passive, aggressive

       Assertive techniques for collecting cash

       Explore of assertive responses to everyday situations

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