CREDIT CONTROL

¨       Establishing credit control procedures for your business

¨       Setting ground rules, e.g. credit limits

¨       Monitoring

¨       Follow-up

¨       How to minimize bad debts

¨       Aging debtors, debtor days, prioritizing

CASH COLLECTION

¨       Techniques – debt collection by telephone, letter, e-mail

¨       Using debt collection agencies

¨       Legal route explained

• Persuading and influencing
• Practice debt collection, asking for money in an effective manner

ASSERTIVENESS

¨       What is assertiveness?

¨       Understanding and becoming aware of your own communication style

¨       Dealing with different types of behaviour - assertive, passive, aggressive

¨       Assertive techniques for collecting cash

¨       Explore of assertive responses to everyday situations