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Tel: 057 933 3442
 
  ACE Training Courses


Title: Customer Service

 
Course Code:
ACE0036
 
Accreditation:
Certificate of Attendance
 
Details:
Duration: 1 Day

Location: Kilbeggan


Course Objective: To equip learners with knowledge and skills necessary to deliver excellent customer service.

Summary of Course Programme:
  • Assessing individual customer care abilities and skills
  • Importance of customer service
  • Identifying customer needs
  • Communication Skills - speaking and listening
  • Dealing with difficult people
  • Procedures for dealing with complaints
  • Elements of good customer relations manager

For an application or/and more information: Contact 057 9333442 or email info@acetraining.ie

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